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SUPPORT SERVICE

Smart Hands Services

Benefit from a team of professionals available 24/7

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24/7 Assistance

Always Here When You Need Us

In the world of data centers and digital infrastructure, downtime is not an option. Our dedicated support team is available 24 hours a day, 7 days a week, to ensure that your systems remain operational and efficient. Whether you encounter a technical issue, need general assistance, or require urgent troubleshooting, our expert team is just a call or click away.

Around-the-Clock Support

Our team is online and ready to assist you at any hour of the day or night. We provide immediate response to your queries, minimizing downtime and ensuring your operations stay on track.

Expert Technical Assistance

Our support staff are highly trained and experienced in handling a wide range of technical issues. From software malfunctions to hardware failures, we have the expertise to diagnose and resolve problems efficiently.

Proactive Monitoring

We don’t just wait for issues to arise; our proactive monitoring systems alert us to potential problems before they impact your operations, allowing us to address them swiftly.

This image showcases a rack inside an Etix Everywhere data center, featuring advanced power and cooling systems. The rack is part of our high-density deployment infrastructure, designed for scalability and optimal performance. Its layout reflects our commitment to delivering efficient, reliable colocation services, tailored to meet diverse IT needs.

Smart Hands Services

Expert On-Site Support

In addition to our remote support, we offer Smart Hands services to provide hands-on assistance within our data centers. This service is designed for scenarios where remote troubleshooting is not sufficient, and physical intervention is required.

Physical Intervention

Our Smart Hands team can perform physical tasks such as hardware replacements, system reboots, and cable management directly within our data centers, ensuring that issues are resolved swiftly and accurately.

Expert Handling

Our staff is skilled in handling a variety of hardware and software issues, reducing the risk of damage and ensuring that repairs are carried out to the highest standards.

Minimized Downtime

By providing on-site support, we help to minimize downtime and maintain the continuity of your services, allowing you to focus on your core business operations.

Scalable, Eco-Friendly Colocation Solutions with Top-Tier Certifications for Enterprises and AI Integration

Colocation

Enjoy flexibility and scalability for your business with colocation solutions tailored to adapt to your evolving needs, supported by top-notch technical solutions.

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Connectivity

Our business model exclusively offers colocation services, with connectivity, managed services, and cloud provided by our network of partners in a carrier-neutral data center.

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Support services

Our dedicated customer support team is online 24/7, 365 days a year, ensuring assistance whenever required. Our teams also provide smart hands services for remote server operations.

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ESG Progress

By aligning our financing with sustainability performance, we reaffirm our commitment to providing our clients responsible colocation services.

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KEEP IN TOUCH

We are here to support all your colocation needs

Pierre
PATRIS

CEO ASIA

Pimonrat
TANJARUPUN

SALE MANAGER

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Etix Everywhere is a leading global provider of secure and interconnected data center solutions, operating 15 data centers worldwide. Their focus on energy efficiency, edge data centers, and ambitious growth is driving innovation in data center services across Europe and Southeast Asia.

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contact@etixeverywhere.com
+33 1 79 75 01 50
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+66 65 519 1425

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